FAQ
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Welcome to www.alohaarmy.com
PAYMENT
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. We also accept E-Checks through PayPal, but do not ship your order until your payment has cleared. We do not accept cash, checks, or money orders.
We are PayPal Verified. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
You are not required to have a PayPal account to purchase from this store, although, if you already have a PayPal account it does speed up the process when you use it.
MULTIPLE ITEM ORDERS
At Aloha Army, we strive to provide you with the best quality products while keeping shipping costs low. To achieve this, we work with a network of trusted providers who help us source items from different locations. As a result, your order may arrive in separate packages depending on the specific suppliers. Rest assured, each item is carefully selected to meet our high standards, ensuring you receive the best products from our diverse range of offerings.
SHIPPING AND DELIVERY
When will I get my order?
Usually, it takes 6 -12 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
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● USA: 6 – 12 business days
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● Europe: 10 – 20 business days
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● Australia: 10 – 20 business days
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● Japan: 10 – 20 business days
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● International: 10 – 20 business days
Where will my order ship from?
We're partnered with our global order fulfillment company, providing custom-printed designs from facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
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● Check your shipping confirmation email for any mistakes in the delivery address
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● Ask your local post office if they have your package
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● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at online@alohaarmy.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at online@alohaarmy.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at online@alohaarmy.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at online@alohaarmy.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at online@alohaarmy.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
To keep up-to-date with our releases, follow our Instagram (@thealohaarmy) or visit our online shop for previews (www.alohaarmy.com).
ADDITIONAL QUESTIONS AND INQUIRIES
For inquiries regarding an order, please be sure to provide your order information - Full Name, Email / Phone Number used for Order, Order Number (i.e. Order #4111) - so we can assist you accordingly.
**注文に問題があるときは直接当社にご連絡してください — Contact page.
Latest update: June 10 2024